CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a Customer Support Operator for their newly established Call Centre in Nicosia.
Key Duties / Responsibilities:
Maintain contact with clients to ensure high levels of client satisfaction.
Respond to client enquiries and support issues through calls/emails.
Inform and assist all clients in relation to the use of all current and future products.
Capture and maintain information in the company’s systems.
Maintain clients records keeping all information up-to-date and well documented.
Resolve incidents at first contact where possible otherwise escalate to relevant support department.
Key Skills/ Experience:
Fluency in written & spoken English & Greek, Turkish will be considered a signficant advantage.
Previous experience in a Customer Service will be considered an advantage.
Ability to stay calm under pressure.
Excellent customer communication skills.
Proven experience of PC and software applications.
Good typing skills.
Ability to work in a team.
Excellent problem-solving capabilities.
Punctual, hardworking and reliable.
To apply for this vacancy, please send your CV, along with any covering letter to firstname.lastname@example.org quoting the above reference number or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.