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Customer Services
Location: Cyprus,Nicosia
Reference: 1173
Date Posted: 08/08/2017
Customer Support Operator
CareerFinders, on behalf of our client, an Online Company specializing in the gaming industry, we are seeking to recruit a Customer Support Operator for their newly established Call Centre in Nicosia.
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Key Duties / Responsibilities:
 
  • Maintain contact with clients to ensure high levels of client satisfaction. 
  • Respond to client enquiries and support issues through calls/emails. 
  • Inform and assist all clients in relation to the use of all current and future products. 
  • Capture and maintain information in the company’s systems. 
  • Maintain clients records keeping all information up-to-date and well documented.  
  • Resolve incidents at first contact where possible otherwise escalate to relevant support department. 

Key Skills/ Experience:
 
  • Fluency in written & spoken English & Greek, Turkish will be considered a signficant advantage. 
  • Previous experience in a Customer Service will be considered an advantage. 
  • Ability to stay calm under pressure.
  • Excellent customer communication skills.
  • Proven experience of PC and software applications.
  • Good typing skills.
  • Ability to work in a team.
  • Excellent problem-solving capabilities.
  • Punctual, hardworking and reliable.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above reference number or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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