Customer Support Representatives (Various Languages)
CareerFinders, on behalf of our client, a large and very well respected provided of Forex Trading Solutions we are seeking to recruit Customer Support Representative with various language skills for their expanding operations in Limassol.
Key Duties/ Responsibilities:
Maintain contact with existing clients to ensure high levels of client satisfaction.
Provides general information in regards company’s platforms and services offered.
Informs and assists all clients in relation to the use of all current and future products.
Assists customers who wish to open or manage a trading account with the company.
Informs all existing and potential clients of any new products and promotions that the Company is offering.
Maintains professional internal and external relationships that meet Company’s core values.
Provides quality and efficient live support to existing and potential clients.
Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.).
Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Provides troubleshooting and support for the basic functions of the trading platform.
Welcome calls/call back requests.
Posts information regarding Company’s products and services to relevant forums.
University/College dregree in Business, Marketing or Computer related field or equivalent.
Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage.
Fluency in English and one of the following languages is essential: Portuguese, Turkish, Korean, Malaysian, Italian and/or Spanish.
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint).
Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust.
To apply for this vacancy, please send your CV, along with any covering letter to email@example.com quoting the above job title or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.