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Forex/Binary , Customer Services
Location: Cyprus,Limassol
Reference: 2192
Date Posted: 22/12/2017
Customer Support Representatives (Various Languages)
CareerFinders, on behalf of our client, a large and very well respected provided of Forex Trading Solutions we are seeking to recruit Customer Support Representative with various language skills for their expanding operations in Limassol.
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Key Duties/ Responsibilities:
 
  • Maintain contact with existing clients to ensure high levels of client satisfaction.
  • Provides general information in regards company’s platforms and services offered.
  • Informs and assists all clients in relation to the use of all current and future products.
  • Assists customers who wish to open or manage a trading account with the company.
  • Informs all existing and potential clients of any new products and promotions that the Company is offering.
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Provides quality and efficient live support to existing and potential clients.
  • Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.).
  • Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Provides troubleshooting and support for the basic functions of the trading platform.
  • Welcome calls/call back requests.
  • Posts information regarding Company’s products and services to relevant forums.

Key Skills/Experience:
 
  • University/College dregree in Business, Marketing or Computer related field or equivalent.
  • Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage.
  • Fluency in English and one of the following languages is essential: Portuguese, Turkish, Korean, Malaysian, Italian and/or Spanish.
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint).
  • Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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