Job Search


 
Sales/Business Development , Forex/Binary , Customer Services
Location: Cyprus,Larnaca
Reference: 2203
Date Posted: 08/01/2018
German-Speaking Retention Agent
CareerFinders, on behalf of our client, a very well-established CySEC Licensed Investment firm with offices in Larnaca, we are seeking to recruit a German-Speaking Retention Agent to join their expanding team of professionals.
Share To: 
Key Duties/Responsibilities:
 
  • Act as the "eyes and ears" servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients.
  • Act as a conduit between clients and the FX market.
  • Assist clients with queries regarding trading and the instruments available for use by the client.
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
  • Training new clients on companies platforms and trading tools.
  • Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required.
  • Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
  • Achieving monthly targets.
  • Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions.
  • Contacting clients to provide general market updates.
  • Utilizing retention strategies to maximize client satisfaction.
  • Cross selling company services to provide client improvement and increase LTV targets.
  • Ensuring timely follow up of all contacts.
  • Maintain high levels of client acquisition, retention and re-activation.

Key Skills/Experience:
 
  • University/College Degree.
  • Fluency in English and German.
  • I.T. Proficient.
  • Minimum 1+ years experience in relevant field.
  • Excellent communication and organisational skills.
  • Knowledge in Technical Analysis will be consider an advantage.
 
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. 

 
Footer Logo - CareerFinders
 
CareerFinders Location Head Office
6th Floor, Athlos Building, 28 Nikis Avenue,
Nicosia, 1086, Cyprus. License 272 
  CareerFinders Telephone +357 22 002285
Follow on Social Media:  CareerFinders on FaceBook   CareerFinders on Twitter   CareerFinders on LinkedIn