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Sales/Business Development , Forex/Binary , Customer Services
Location: Cyprus,Larnaca
Reference: 2203
Date Posted: 08/01/2018
German-Speaking Retention Agent
CareerFinders, on behalf of our client, a very well-established CySEC Licensed Investment firm with offices in Larnaca, we are seeking to recruit a German-Speaking Retention Agent to join their expanding team of professionals.
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Key Duties/Responsibilities:
  • Act as the "eyes and ears" servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients.
  • Act as a conduit between clients and the FX market.
  • Assist clients with queries regarding trading and the instruments available for use by the client.
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
  • Training new clients on companies platforms and trading tools.
  • Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required.
  • Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
  • Achieving monthly targets.
  • Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions.
  • Contacting clients to provide general market updates.
  • Utilizing retention strategies to maximize client satisfaction.
  • Cross selling company services to provide client improvement and increase LTV targets.
  • Ensuring timely follow up of all contacts.
  • Maintain high levels of client acquisition, retention and re-activation.

Key Skills/Experience:
  • University/College Degree.
  • Fluency in English and German.
  • I.T. Proficient.
  • Minimum 1+ years experience in relevant field.
  • Excellent communication and organisational skills.
  • Knowledge in Technical Analysis will be consider an advantage.
To apply for this vacancy, please send your CV, along with any covering letter to quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. 

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