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Forex/Binary , Customer Services
Location: Cyprus,Limassol
Reference: 2300
Date Posted: 08/02/2018
Customer Support Representatives (Language Speakers)
CareerFinders, on behalf our client, a CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit a number of Customer Support Representatives with various language skills to join their expanding team of professionals.
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Key Duties/Responsibilities:
 
  • Assisting clients worldwide through live support chat.
  • Replying to e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments.
  • Handling Back office queries.
  • Supporting clients with technical and troubleshooting issues.
  • Dealing with complaints of a varying nature promptly and effectively.
  • Providing support and troubleshooting on Meta Trader Platforms.
  • Liaising with all departments to resolve issues.
  • Liaising with the Compliance Officer regarding complaints and approval of accounts.
  • Providing relevant information to clients regarding documents and materials for becoming a client.
 
Key Skills/Experience:
 
  • Excellent knowledge of English plus one or more of German, Spanish, or Italian is a must.
  • Excellent spoken and written communication skills.
  • Ability to work efficiently under pressure.
  • Excellent use of Microsoft Office applications.
  • Knowledge of MT4 and /or MT5 Platforms will be considered a signficant advantage.
  • Previous experience in similar position will be considered an advantage.
  • Ability to work on a rotational shift-pattern basis.


To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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