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Forex/Binary , Customer Services
Location: Cyprus,Limassol
Reference: 2406
Date Posted: 13/03/2018
Back-Office Executive
CareerFinders, on behalf of our client, a CySEC regulated Investment Firm, we are seeking to recruit an experienced Back-Office Executive to join their expanding operations in Limassol.
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Key Duties/Responsibilities:
  • Processing and activating new account applications in timely manner.  
  • Assigning customers’ accounts to corresponding groups based on the customers’ applications.  
  • Updating and entering customer account information in the company’s records, systems, or databases.  
  • Processing Introducer’s Agreements and creating commission accounts accordingly.  
  • Following up with customers on account opening requirements.  
  • Collecting, updating, and safekeeping customers’ documents and records efficiently.  
  • Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.  
  • Assisting compliance with collecting and processing further KYC requirements.  
  • Cooperating with and updating sales team with the status of customers’ applications.  
  • Processing financial transactions (withdrawals, transfers, deposits) according to Finance department’s instructions.  
  • Posting deposits (credit card, wires, online checks, bank checks) according to Finance department’s instructions  
  • Responding to customers’ inquiries and resolving their pending cases.  
  • Responding to clients’ instantly via communication methods available on website, such as Live Chat, Click to Call, Call Back Request, Inbound Calls and any other methods effectively.  
  • Maintaining customer records by updating account information. 
  • Resolving clients’ queries or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
  • Answering clients’ questions, as well as question clients to obtain full understanding of what information is being requested.  
  • Recommending new services to management by collecting customer information and analyzing customer needs. 
  • Generating different reports concerning number of accounts, source of accounts, financial transactions, active affiliates and introducers, etc.  
  • In all internal and external contact, present a professional and positive image of the department and the Company as well as maintaining constructive relationships.  
  • Taking on any other assigned tasks by the management. 
  • At the end of every shift all executives must review all pending with the next executive, and ensure that all points have been communicated and that any remaining duties or help needed to be fulfilled prior to completing the transition.
​Key Skills/Experience:
  • Ideally educated to degree level in Business or related field. 
  • Previous professioanl experience as a Back Officer within a Forex and/or Binary Options company is essential. 
  • Computer proficiency.
  • Fluency in oral and written English, knowledge of the Arabic language will be considered a significant advantage. 
  • Eligibility to work in Cyprus.
To apply for this vacancy, please send your CV, along with any covering letter to quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.
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